Frequently Asked Questions
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on the courier's website to track the status of your delivery.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and the selected shipping method. We offer standard and express shipping options.
What is your return policy?
We accept returns within 14 days of receipt, provided the item is in its original condition and packaging. Please visit our Shipping & Returns page for more details.
Do you offer gift wrapping?
Yes! We believe every gift should be special. We offer complimentary beautiful gift wrapping for all our products. You can also add a personalized message at checkout.
How can I contact customer support?
You can reach our friendly customer support team through our Contact Us page, or by sending an email to support@tenderness.shop. We aim to respond within 24 hours.